You've got questions and we have answers! Here’s a page featuring our most common questions from customers. If you can’t find the answer you’re looking for, contact us — we’re happy to help!
The best way to contact us is by email. Our whole team receives your message almost instantly so we can take quick action. If you leave a voicemail, our phone system will automatically transcribe and forward it to us by email as well.
- Email Us: Contact Us
- Phone: 416-488-9208
- Shop with us! Desktop PCs and laptops are available 24/7 on this website, with free GTA delivery and optional in-home setup.
- Parking: Free parking is available behind the store! From Yonge St., turn onto Teddington, left on Bocastle Ave, and left again onto Glen Echo Rd (circling the block). Turn right into the laneway about 80 ft from Yonge St (behind Belly Buster Subs and past the apartment building on your right). Go six stores in — one past the building that juts into the laneway — and you’ll see a grey door with a Signa sign. That’s us! Ring the bell and we’ll open up.
Payment Questions
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What’s your preferred method of payment?
We prefer e-Transfer or EFT (direct bank transfer). These methods help keep our costs down, and in return we provide a free rush service for clients who use them. -
Do you accept PayPal or Xoom?
Sorry, we do not. Our preferred method of payment is e-Transfer for the fastest order processing time. -
Do you accept cards over the phone?
We accept credit cards over the phone for booking in-office or on-site service only. For new computer orders, we accept credit cards through our website and prefer e-Transfer for phone orders.
Shipping Questions
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If I place my order today, when can I expect it?
We begin processing orders promptly. High-end systems such as Threadripper or Xeon builds may require additional sourcing time, while in-stock systems with Windows pre-installed may ship as soon as the next business day. Linux installations typically take longer. Rush service is available on request in select cases. -
Do you ship to British Columbia or Québec?
Yes — out-of-province orders require payment by e-Transfer or EFT. We’re excited to now ship nationwide as component supply levels have improved. Please contact us with any questions.
Troubleshooting Questions
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Trouble upgrading to Windows 11? Health Check says TPM 2.0 missing?
If you purchased a system from us and are having trouble upgrading to Windows 11, the most common fix is to update your motherboard BIOS.
Steps:- Find your motherboard make and model (e.g. Asus Prime Z390-A).
- Google your model name + “update BIOS”.
- Download the BIOS file to a USB key.
- Reboot and press Del or F2 to enter the BIOS.
- Press F7, locate the BIOS file, and update.
- Reboot and retry your Windows 11 installation.
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Why can’t I see video on my monitor?
Ensure your monitor cable is connected to the discrete graphics card ports, not the motherboard’s onboard video ports.
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Why can’t I set the correct resolution?
If you’re using dual monitors and can’t reach full resolution, try replacing one or both cables with DisplayPort. Some monitors are picky about HDMI adapters; swapping the cable often resolves it. -
Why can’t I connect to Wi-Fi?
Make sure your PC includes Wi-Fi hardware. Some motherboards have built-in Wi-Fi 6, but require an external antenna screwed onto the back of the PC. Attach gently — finger-tight only — to avoid cross-threading.
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May I have my Windows Product Key?
Yes! We store your Windows license key in the BIOS of every system we build. If you ever reinstall Windows, it will activate automatically.
Need installation media? Download it free from Microsoft:
Download Windows 11 Installation Media.
Service Questions
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Can I book an in-store appointment?
No — due to security concerns, consultations are now by email or pre-scheduled 15-minute phone calls. -
How far will you travel for on-site service?
We provide in-home and business visits within approximately 30 km of Toronto. -
Can you provide services not listed on your website?
Usually yes. If the task is within our capability, we’re happy to help on request. -
Why don’t you support overclocking?
Overclocking causes excessive heat and long-term instability. We focus on reliability and don’t offer support for overclocked systems. -
Can you assemble parts I bought online?
No. We only build from carefully matched components we supply ourselves, ensuring every Signa system meets our standards for reliability. -
Can you fix intermittent problems on the spot?
Typically no — these issues require observation on our in-shop testing bench. Examples:- Random lock-ups
- Blue screens
- Boot failures
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Can you re-paste a CPU or GPU cooler on the spot?
No. Correct thermal-paste application requires proper lighting and tools — we perform this only on our service bench. -
Do you re-seat or clean cards/cables on the spot?
No. This detailed work is done in-shop where we can inspect everything carefully. -
Can you fix my decades-old PC or laptop?
If parts are unavailable, repairs aren’t possible. In many cases, replacement is the only practical option.
Things We Don’t Do
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Gaming PCs
We’ve chosen to fully exit the gaming market. Our focus is now on professional workstations, home computers, and in-home IT — where reliability and support matter more than frame rates.
Can I still order a gaming PC?
No. We no longer sell or build gaming systems. Every Signa system is now purpose-built for work, creation, or productivity.
Already own a Signa gaming PC?
We’ll continue to service and support existing Signa gaming systems — but we no longer accept new gaming builds.
Can your workstations still play games?
Yes, many can — but that’s not what they’re designed or supported for. If your main goal is gaming, we recommend a dedicated gaming retailer.