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You've got questions and we have answers! Here is a page featuring our most common questions amongst our customers. If you can't find the answer you're looking for, contact us and let us know,  we're happy to help!

About Who We Are

We build, sell, and service (very limited at this time) Desktop PCs and Laptops. This includes everything from ordinary home- and office-grade machines right up to high-performance PCs for gaming, simulation, Deep Learning, and VFX.

We do not rent computers, nor do we provide leasing or financing.

We started consulting, and selling PCs back in 1991, then moved to a retail presence in 1993. That's 30+ years of doing what we love, helping those that appreciate quality and treat us well.

Pre-Sales Questions

Yes, we do! We get this question multiple times per day and thankful the answer is the same: YES, we have cards available at our disty, ready for sale in bundles we've already committed to. 3060, 3070, 3080, 3090's are all available.

Yes, the pandemic-induced GPU shortage has eased somewhat, and we are once again able to offer up to 3 GPUs in any PC where the motherboard/case/PS will support it.

They are both comparable now... sometimes it comes down to just your brand preference. Intel's return and replacement process is far quicker than AMD's at the moment, but we love AMD as well. :)

We offer both — it's your choice! We usually recommend that you choose whichever OS offers you the best performance for the apps you intend to run.

This varies from machine to machine — we like to say about four days for most PCs, and two weeks for threadrippers, but it's often quicker than that!

By default, a wifi option is selected. You can choose to remove or add additional wireless or bluetooth connection cards.

We offer 30+ configurations and 75 different options, but I'm afraid we no longer provide completely custom quotes.  (If asked, we will occasionally tweak the configurations on our website for you, to meet your specific needs.)  This change was necessary to streamline our business model because of the pandemic.  The easier and more automatic we can make the process the better — which in turn benefits you, our customers, by providing better pricing, and speedier/safer ordering/delivery processes.

Payment Questions

E-Transfer is preferred, helps with our expenses, and gets you a free rush service on new PC orders!

Sorry, we do not. Our preferred method of payment is e-transfer which gives you the fastest order processing time.

If you feel safe providing us with the information, we will take credit cards over the phone.

Shipping Questions

We are very quick to respond, and if you pay by E-transfer will put a free "rush service" on your order (a $150-$199 value.) That said, we are generally 3 to 5 business days, give or take. Feel free to email us and discuss any deadlines you may have.

We are very excited to have opened up shipping to more provinces with stock levels and component shortages easing. Please contact us for any questions.

Troubleshooting Questions

Did you purchase a system from us and are having trouble upgrading to WIndows 11? Perhaps you're running Microsoft health check app and its reporting you are missing a TPM module? The best thing to do is to update your motherboard BIOS.

Reboot your PC and take note of the make and model of motherboard, eg Asus Prime Z390-A, Asus X299M-A etc then Google motherboard make and model, + “update BIOS”

For example: Google “Asus X299 update Bios” then follow introductions.

That usually includes

1) downloading the BIOS to a memory key
2) rebooting then tapping Del or F2 key
3) pressing F7 while key is inserted in USB port
4) using file browser in BIOS to find BIOS update you’ve downloaded
5) updating BIOS
6) rebooting
7) try to install windows 11 again

Alternatively you can make an appointment for us to do this in shop for a min one hour charge


If you are in the GTA, we may be able to come out and do this for you at a higher rate

Unfortunately, at this time, we cannot do this service remotely it really requires “hands on” the PC as the remote software does not run in the BIOS consequently we cannot access it remotely.

At the time of writing (Oct 16, 2021) we're NOT recommending upgrading to Window 11. There's plenty of bugs and even apps that won't run, printers that need re-installing, the list goes on! If you can help it, stay on Windows 10 until the first service pack.

There are multiple video ports on your PC. Please ensure your monitor is plugged into to the discreet graphics card's ports, and not the motherboard's ports for integrated/on-board video.

Did you purchase a wifi adapter? If not you will need one to connect to your wireless router.

Some of our motherboards come with WiFi 6 built-in, but require an external antenna that screws onto the back of your PC. When connecting the included antenna, please go slowly, and try not to cross-thread... Screw them on finger tight, no tools are required.


Service Questions

No, not at this time. We used to offer in-shop consultation, but due to Covid-19 concerns, we have transitioned to free email consultation and paid phone consultation.

We will come to your house or business if you are within 30km of Toronto. 

Upon request, as long as the task is not beyond our capability, we can provide additional services to our customers and we're usually happy to do so.

We've seen too many machines melt down due to over clocking and running them faster/hotter for longer than they were designed to.  We just don't make enough on these computers to be able to support the extra time/work involved with troubleshooting and returns/repairs on overclocked hardware.  In this case we prefer you build your own, or find a company that doesn't mind overclocking. 🙂

Unfortunately, we no longer offer this service.

Occasionally we do (especially for on-site repairs), but this tends to get very expensive when assembling an entire PC from scratch, so we strongly encourage you to look for cheaper assembly services.