November 12, 2020 3 min read
I find it difficult at times to write just one email that speaks to all our customers as opposed to just a particular segment (because what you guys do with your computing technology is so widely varied) but here goes... I’ll try my best, and if this doesn’t answer your questions, please feel free to write back and ask! :)
Note: When prompted to leave a message, please do so — it gets transcribed to an email, and sent directly to us!
As I’m sure you’ll agree, the last 8 or so months have been difficult for all of us. We’ve had to lock our door to regulate in-shop work, and operate on appointment only basis (which allows for carefully controlled interaction, cleaning in-between customers, etc.) This I’m sure has frustrated some people, but has allowed us to work safely and quickly while filling orders and doing repairs. Working with limited staffing resources, our structured by-appointment-only methodology has allowed us to stay open to you, and stay in business.
We have plenty of desktops in stock, some laptops, an iPad or two, Apple TV, etc.
We do have the highly acclaimed new video cards from Nvidia, the RTX 3070, 3080, and 3090 (THEY ARE NOT FOR SALE SEPARATELY. Sorry to capslock that, but we get so may requests each and every day, it’s hard to keep up!) We sell complete, high-end PCs with the new video cards installed.
We stock parts for our in-shop/in-home repair/upgrade jobs only, items are not for sale separately.
As you might imagine, with many people working from home, our in-home/on-site service has been a popular choice. We’ve added evenings and weekends to our offerings.
Sometimes you just need to speak to someone about a technical issue to resolve it, and we understand that. We’re offering support via phone, Zoom, FaceTime, Skype, Teams — you name it — to provide the advice you need for as long as you require.
Email is our Preferred method of communication During Pandemic and probably moving forward, too. Send to firstname.lastname@example.org as goes to the team.
So, that's a lot of information to absorb, but hopefully it preemptively answered a question or two... :) Please let me us know if you have any questions as we’d be delighted to answer them.
So, yes, that large video-screened billboard summed it up best: This is very hard, you’re doing great. Lots of changes, but we're doing our very best to make them work, and we're always happy to see you, whether it's in-person, via video-chat, or even just as a voice at the other end of the line. We're here for you!
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