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November 12, 2020 3 min read

This is really hard. You're doing great!

We saw this sign while driving along the 401, and felt it really ring true to what we’re all dealing with at the moment. “This is really hard, you’re doing great.”  It inspired us to write to you, telling you how we are doing during these different times, and to answer any questions you may have...

I find it difficult at times to write just one email that speaks to all our customers as opposed to just a particular segment (because what you guys do with your computing technology is so widely varied) but here goes...  I’ll try my best, and if this doesn’t answer your questions, please feel free to write back and ask! :)

 

 We actually answer our phone

     During the pandemic, you may have found it difficult to reach some companies by phone... We know, as we’re experiencing the same thing! That said, here at Signa, we try and answer our phone each time it rings. Don’t worry about the auto attendant (phone system) that answers initially — listen to the prompts and see if anything applies to you.  It's just trying to help you reach the right person straight away.
    • Press 1 to Book an In-Home/Business Service Call.
    • Press 2 for a Custom Computer Quote (directs you to our Shopify website!)
    • Press 3 for Component Sales or info on buying used parts (Note: we don’t sell parts unless we install it, and we do not buy used PCs or Macs.)
    • Press # to Repeat main menu.
    • Press 1 if no option applies to you.

    Note: When prompted to leave a message, please do so — it gets transcribed to an email, and sent directly to us!

     

    Locked Front Door

    As I’m sure you’ll agree, the last 8 or so months have been difficult for all of us. We’ve had to lock our door to regulate in-shop work, and operate on appointment only basis (which allows for carefully controlled interaction, cleaning in-between customers, etc.)  This I’m sure has frustrated some people, but has allowed us to work safely and quickly while filling orders and doing repairs. Working with limited staffing resources, our structured by-appointment-only methodology has allowed us to stay open to you, and stay in business.

     

    Stock Levels

     We have plenty of desktops in stock, some laptops, an iPad or two, Apple TV, etc.

    We do have the highly acclaimed new video cards from Nvidia, the RTX 3070, 3080, and 3090 (THEY ARE NOT FOR SALE SEPARATELY. Sorry to capslock that, but we get so may requests each and every day, it’s hard to keep up!)  We sell complete, high-end PCs with the new video cards installed.

     

    Parts

    We stock parts for our in-shop/in-home repair/upgrade jobs only, items are not for sale separately.

     

    In-Home Service Calls

     As you might imagine, with many people working from home, our in-home/on-site service has been a popular choice. We’ve added evenings and weekends to our offerings.

     

    Consultation Calls

     Sometimes you just need to speak to someone about a technical issue to resolve it, and we understand that.  We’re offering support via phone, Zoom, FaceTime, Skype, Teams — you name it — to provide the advice you need for as long as you require.

     

    Email

     Email is our Preferred method of communication During Pandemic and probably moving forward, too. Send to help@signa.com as goes to the team.

     

    Wrapping it up

    So, that's a lot of information to absorb, but hopefully it preemptively answered a question or two... :)  Please let me us know if you have any questions as we’d be delighted to answer them.

    So, yes, that large video-screened billboard summed it up best: This is very hard, you’re doing great.  Lots of changes, but we're doing our very best to make them work, and we're always happy to see you, whether it's in-person, via video-chat, or even just as a voice at the other end of the line.  We're here for you!

    Stay Safe,

    Team Signa

    Web Dev
    Web Dev


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